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CAREER

Job Openings

SERVICE HELPDESK AGENT


Job Responsibilities:

  • Provide assistance to incoming calls from Customers
  • Coordinate service orders to field engineers through in-house system
  • Document issues and ensure records are updated
  • Follow-up with outstanding issues
  • Ensure all other ad-hoc duties assigned by supervisor are completed

Job Requirements:

  • Diploma / A Level / Nitec in any field
  • 1-2 years of experience in call centre / customer service field
  • Meticulous, detailed and able to work in a fast paced environment
  • Willing to work shift hours 8am-8pm, 8pm-8am
  • Good team player
  • Able to start work immediately an advantage

Additional Information:

  • 1 year re-newable contract
  • Location: Macpherson / Kallang
  • Call-centre environment

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