SERVICE HELPDESK AGENT

Job Responsibilities:

• Provide assistance to incoming calls from Customers
• Coordinate service orders to field engineers through in-house system
• Document issues and ensure records are updated
• Follow-up with outstanding issues
• Ensure all other ad-hoc duties assigned by supervisor are completed

Job Requirements:

• Diploma / A Level / Nitec in any field
• 1-2 years of experience in call centre / customer service field
• Meticulous, detailed and able to work in a fast paced environment
• Willing to work shift hours 8am-8pm, 8pm-8am
• Good team player
• Able to start work immediately an advantage

Additional Information:

• 1 year re-newable contract
• Location: Macpherson / Kallang
• Call-centre environment